Join the Secret Bay Team

Boutique Luxury Resort seeks a General Manager for leading, managing, guiding and creating a customer-focused and customer centric culture aimed at leaving a lasting impression with all of our guests. The General Manager has overall responsibility for all aspects of the organisation: guest satisfaction, HR, financial performance, sale and revenue generation, food & beverage, delivering return on investment and implementing an extraordinary, highly personalized guest experience. The General Manager most importantly is responsible for managing a team of dynamic individuals in fulfilling the organisation’s Mission and Vision.

Relevant Hospitality qualifications are essential including a Bachelor’s Degree in Business Management, Hospitality Management, or similar.

Skills and competencies required include: leadership, exceptional guest relations, strong marketing and financial management skills, creativity, operational excellence and entrepreneurial management competencies.

Additional languages and real estate property development experience would be assets.

Job demands long hours and being on call 24×7. Benefits are negotiable dependent on experience.

The Facilities Coordinator will lead a dynamic operations team in order to maximize financial performance, guest satisfaction, and employee development/satisfaction within established quality standards.

The specific responsibilities include: 

• Managing an effective preventative maintenance and reactive maintenance programme to ensure that the site, accommodation, facilities and all related equipment are properly maintained and in good working order; anything affecting the guest experience must be given priority; all equipment must be well maintained with manuals, critical spares and emergency provider support in place; the visual aesthetic of the property must always be of the highest quality; a very effective pest control program must be maintained; the maintenance program also includes the effective planning and execution of the annual maintenance programme.
• Managing an effective security and safety operation to ensure that the guests, staff and all site assets are properly protected; this must include proper patrols and logging of information, ensuring guests use proper safety gear; necessary measures must also be in place to detect and deter internal theft of any kind.
• Managing an effective landscaping operation to ensure the grounds, plants, trees and flowers are well maintained and pleasing to the eye; this must include proper trimming, weeding, irrigation and plant replacement; necessary measures must also be taken for disease control; the green house and vegetable garden must also be well maintained.

The ideal candidate should possess a Bachelor’s Degree in Engineering, Facilities Management or Project Management; Experience in plumbing, electrical engineering, Air Conditioning, IT and previous experience at Supervisory level.

The Maintenance Technician is responsible for all tasks associated with the maintenance of the hotel’s physical assets and equipment.  The technician is responsible for repair and presentative maintenance of the villas, restaurant, administrative offices, kitchen, laundry and spa.

Specific Knowledge, Skills and Ability

• Strong written and verbal communication skills
• Strong organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work independently as well as in a team
• Knowledge of hotel’s products and services
• Excellent Customer Service skills
• Ability to work flexible and long hours
• Must be accessible to work on call
• Ability to work on a shift basis including weekends and public holidays
• Physically fits – ability to work at heights, climb, kneel, bend
• Occasional lifting and carrying of heavy objects

Minimum Qualifications

• Certification in Electrical Engineering, Electronics, Plumbing, Information Technology
• Previous experience in a maintenance position
• Knowledge about electrical systems, installation procedures, circuits and maintenance
• Troubleshooting and problem solving skills
• Knowledge of safety measures and standards

The Landscaping Technician will maintain the grounds of the property to ensure a clean environment, well-manicured lawns, trees, shrubs, hedges, as well as planting, weeding, pruning and treating of plants.  The duties also includes the harvesting of produce and proper care and maintenance of landscaping equipment.

Specific Knowledge, Skills and Ability

• Ability to work in isolation as well as in a team
• Knowledge of hotel’s products and services
• Excellent Customer Service skills
• Ability to work flexible hours
• Ability to work on weekends and public holidays
• Practical skills to work with a variety of tools, and possibly small plant machinery.
• Ability to safely lift and carry heavy items
• Ability to safely work with chemicals
• Ability to use basic landscaping tools and equipment

Minimum Qualifications

• Previous Experience in landscaping

The security host monitors in and around the hotel’s premises to prevent any security breaches and criminal activity.  In the event of a security threat on property, the Security Host is responsible for skilfully managing the situation to ensure maximum guest satisfaction.  The Security Host also serves as lifeguard for water sports activities.

Specific Knowledge, Skills and Ability

• Strong Customer Service skills
• Strong oral and written communication skills
• Strong organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work independently as well as in a team
• Knowledge of hotel’s products and services
• Excellent Customer Service skills
• Ability to work flexible and long hours
• Ability to work on a shift basis including weekends and public holidays
• Physically fit, ability to stand and walk throughout shift
• Ability to lift and carry heavy items

Minimum Qualifications

• Secondary level education
• Previous experience in similar position
• Able and willing to effect a citizen’s arrest
• Certified Swimmer, First Aid & CPR Certified
• Knowledge of basic maintenance – plumbing, AC, standby power systems,
• Computer Literate, IT skills would be an asset.

Boutique Eco Luxury Resort seeks Chef with a passion for excellence responsible for overall culinary experience of our guests. The Chef most importantly is responsible for managing and developing our kitchen team, ensuring each dish is of the highest quality and that each guest enjoys an exceptional and highly personalized dining experience. The Chef will also be responsible for creating menus, controlling the costs in the department and maintaining the hygiene and safety standards in the kitchen.

Relevant Culinary qualifications are essential including a Bachelor’s or Associates Degree in Culinary Arts. Previous experience with a 5-Star or similar establishment and experience in both international and local cuisine using fresh, local and seasonal ingredients is essential.

Skills and Competencies required include: strong supervisory management skills; food & beverage costing, menu planning and inventory control; exceptional guest relations; high level of artistic and creative skills; operational excellence and entrepreneurial management competencies. Additional languages would be an asset.

Job demands long hours and being on call 24×7. Benefits are negotiable dependent on experience.

The Cook is responsible for the preparation of all meal requests, in addition to maintaining a quality-driven kitchen with regard to food quality, hygiene and stock inventory.

Specific Knowledge, Skills and Ability

• Strong oral communication skills
• Skilled in performing a variety of and cleaning tasks
• Basic cooking skills
• Excellent organizational skills
• Ability to work independently as well as in a team
• Knowledge of hotel’s products and services
• Excellent Customer Service skills
• Ability to work flexible and long hours
• Ability to work on a shift basis including weekends and public holidays
• Ability to safely lift heavy objects
• Ability to stand for long periods (at least 8 hours per shift)
• Work with chemicals and industrial strength cleaning solutions

Qualifications & Experience:

• Secondary level education
• Certification in cooking or culinary arts
• Previous experience working in a commercial kitchen
• Valid  Food Handler’s Permit
• Knowledge of Health & Food Safety procedures (storage & temperature)

The Kitchen Assistant will be responsible for washing, sanitizing, organizing and replenishment of all dishes, utensils, equipment, food storage areas, floors and food preparation areas.  The Kitchen Assistant will assist in preparing ingredients, and storage of food.

Specific Knowledge, Skills and Ability

• Strong interpersonal and organizational skills
• Ability to work independently as well as in a team
• Excellent Customer Service skills
• Ability to work flexible and long hours
• Ability to work on a shift basis including weekends and public holidays
• Frequent standing and walking throughout shift
• Occasional lifting heavy objects
• Safely use cleaning equipment
• Work with chemicals and industrial strength cleaning solutions
• Awareness and operates within proper safety and sanitation guidelines;

Qualifications & Experience:

• Previous experience in a commercial kitchen
• Experience in operating kitchen equipment and tools
• Valid Food Handlers Permit

Responsible for guest experience from check-in through to check-out by managing a team of dedicated villa attendants to ensure an exceptional in-villa experience, including food and beverage service and other relevant services, as well working closely with the Concierge to ensure an exceptional on-site and island experience.

The responsibilities include: 

• Managing housekeeping to ensure readiness of accommodation before and on guest arrival, as well as on a daily basis during their stay.
• Managing food concept to ensure a personalized, positive and healthy experience for the guests in terms of food and beverage.

The ideal Candidate must possess a Bachelor’s Degree in Tourism & Hospitality and experience at a supervisory level at a hotel or resort.

The Villa Attendant is expected to perform routine duties in cleaning and servicing of villas with the highest standard of sanitation safety, comfort and aesthetics. The Villa Attendant will be expected to cook meals for guests on request.  The Villa Attendant will promote a positive image of the property to guests and must be pleasant, honest, friendly and able to address guest requests and problems.

Specific Knowledge, Skills and Ability

• Strong oral communication skills
• Skilled in performing a variety cleaning tasks
• Ability to cook
• Detail oriented, excellent organizational skills
• Ability to work independently as well as in a team
• Knowledge of hotel’s products and services
• Excellent Customer Service skills
• Ability to work flexible and long hours
• Ability to work on weekends and public holidays
• Ability to safely lift and carry trays of food weighing up to 25 pounds
• Ability to shift and move furniture
• Work with chemicals and industrial strength cleaning solutions
• Able to handle high tech appliances and devices
• Ability to memorize and recite facts clearly and accurately
• Enthusiastic, engaging, and informative way of speaking
• Ability to remain calm and collected when dealing with difficult guests
• Passion for learning and willingness to continue to acquire relevant knowledge

Minimum Qualifications

• Secondary level education
• Previous hotel housekeeping experience desired
• Valid  Food Handler’s Permit
• Computer literate
• Average cooking skills

Responsible for overall guest experience from check-in through to check-out by working with the Villa Services Coordinator to ensure an exceptional in-villa experience, including food & beverage service and other relevant services, as well as an exceptional on-site and
island experience by personally meeting with all guests in order to plan and coordinate all activities and special services.

The responsibilities include:-

• Coordinating activities for pre-arrival and arrival of guests inclusive of transportation
  and welcome amenities as well as managing the check-in process with guests to ensure
  a lasting first impression and any special requests have been properly attended.
• Managing the check-out process with guests to ensure a positive and memorable
  experience; this includes final presentation and review of the invoice, ensuring hotel’s
  assets are returned, assistance with luggage, transportation to the airport and
  communication encouraging them to return.

The ideal Candidate must possess a Bachelor’s Degree in Tourism & Hospitality and experience at a supervisory level at a hotel or resort.

The Driver Host will provide professional, secure and timely driving services for the resort primarily for guest airport transfers, sightseeing tours and transportation to other places of interest, ensuring guest have an exceptional experience.  The Driver Host will also carry out delivery services on behalf of the resort.

Specific Knowledge, Skills and Ability

• Strong oral communication skills
• Strong organizational skills
• Strong interpersonal and problem solving abilities
• Ability to memorize and recite facts clearly and accurately
• Enthusiastic, engaging, and informative way of speaking
• Ability to remain calm and collected when dealing with difficult guests
• Passion for learning and willingness to continue to acquire relevant knowledge
• Highly responsible & reliable
• Ability to focus attention on guest needs
• Ability to work independently as well as in a team
• Knowledge of hotel’s products and services
• Excellent Customer Service skills
• Ability to work flexible and long hours
• Ability to work on a shift basis including weekends and public holidays
• Physically fit

Minimum Qualifications

• Secondary level education
• Previous experience in similar position
• A valid Class C driver’s license and excellent driving record
• CPR and First Aid certification

The Sales & Marketing Assistant supports the Sales & Marketing Coordinator in the development and implementation of marketing, distribution and booking strategies in order to meet occupancy and room revenue targets while embracing a service and hospitality culture that leaves a lasting impression on all of our guests.

Specific Knowledge, Skills and Ability

• Writing and editing sales and marketing materials, which include brochures, website, press releases, presentations, advertising and other collateral
• Researching new market opportunities
• Assisting in developing and the implementation of the Sales & Marketing plan
• Liaising with Tours Operators, Travel Agents and Corporate Clients, keeping track of production and ensuring that terms of contracts are adhered to.

Minimum Qualifications

• Associate Degree in Tourism & Hospitality, Marketing or related discipline
• Ability to confidently use MS Office suite
• Previous experience would be advantageous
• Comfortable using social media marketing
• French language proficiency preferred

The Reservations Assistant supports the Sales & Marketing Coordinator in managing the reservations process to maximize occupancy, revenue and guest satisfaction; this includes responding to guest inquiries, converting inquiries into confirmed reservations, up selling packages, while embracing a service and hospitality culture that leaves a lasting impression on all of our guests.

Specific Knowledge, Skills and Ability

• Upbeat and positive attitude
• Excellent communication skills, both verbal and written
• Ability to work in a high pressurised environment
• Highly organised, detail oriented
• Natural ability to sell products enthusiastically
• Detail oriented, excellent organizational skills
• Ability to work independently as well as in a team
• Knowledge of hotel’s products and services
• Excellent Customer Service skills
• Ability to work flexible and long hours
• Ability to work on weekends and public holidays
• Ability to memorize and recite facts clearly and accurately
• Enthusiastic, engaging, and informative way of speaking
• Ability to remain calm and collected when dealing with difficult guests
• Passion for learning and willingness to continue to acquire relevant knowledge

Minimum Qualifications

• Associate Degree in Tourism & Hospitality, Marketing or related discipline
• Ability to confidently use MS Office suite
• Previous experience would be advantageous