Privacy Policy

Last Updated on 2019-05-09 

1. Introduction Secret Bay is a boutique resort located on the island of Dominica. The resort employs its website and various online platforms to communicate with the public, as well as its guests, past present and future. The privacy and security of our customers and digital sphere of influence are of paramount importance. We are committed to protecting the data you share with us. This privacy policy explains how Secret Bay processes information that can be used to directly or indirectly identify individual (“Personal Data”) collected through use of its website. For the purposes of this policy, Secret Bay defines the term “Visitor” as an individual that visits its front-end website ( and “User” as an entity with which Secret Bay has an established relationship. Any information stored on Secret Bay’s website and connected software is treated as confidential and will only be shared with marketing agency partners for the sole purpose of continuous marketing from the Secret Bay brand. All information is stored securely and is accessed by authorized personnel only. Secret Bay implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.


2. Collection and Use 2.1 General The following sections cover the specifics of how data is collected and used by Secret Bay.

2.2 Security Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Secret Bay is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits their personal information. All monetary transactions are processed through a gateway provider and are not stored or processed on our servers.

2.3 Website Visitors By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. When required by applicable law, we will seek your explicit consent to process Personal Data collected on this website. Kindly note that any consent will be entirely voluntary.

2.3.1 Website Tracking Via Google Analytics, Secret Bay may collect, record and analyze Personal Data of Visitors to its website. Such Personal Data may comprise your IP address, geographic location data, length of time spent on the site, pages clicked on or where Visitors have come from.

2.3.2 Volunteered Information Furthermore, Secret Bay may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you submit an enquiry or sign up for newsletters. Newsletter subscribers can unsubscribe here or in the footer of any email they receive from us, or by contacting us at [email protected]. Secret Bay uses MailChimp as its marketing automation platform. By submitting the email subscription form, you acknowledge that your provided information will be transferred to Mailchimp in accordance with their Privacy Policy and Terms.

2.3.3 Cookies Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to help understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Cookies cannot be used to run programs or deliver viruses to your computer. Upon visiting this website for the first time from a certain device, you will be asked to choose whether you want to enable cookies. By selecting “yes” and approving cookies, you agree to the placement of cookies on your device. We may place cookies from Google AdWords or Facebook, which will be used to show ads to Visitors on these respective platforms. By enabling cookies, you acknowledge that your Personal Data will be transferred to Google AdWords and Facebook in accordance with their Privacy Policy and Terms. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help/Preferences Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

2.3.4 Third-Party Disclosure
 We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

2.3.5 Third-Party Links
 At our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. Secret Bay therefore has no responsibility or liability for the content and policies of these linked sites.

2.3.6 Retention, Deletion & Other Inquiries Secret Bay will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Google Analytics user data will be retained for 26 months from the website Visitor’s most recent interaction with the website. Contact information transferred willingly from a User to Secret Bay will be held as long as the business is in operation or until that User requests to be deleted from the platform. If you wish to inquire about Personal Data that may have been collected by Secret Bay, please contact [email protected] and or refer to the following third party compliance verbiage: Google AdWords compliance, Facebook compliance, Mailchimp compliance

2.3.7. California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: According to CalOPPA, we agree to the following: • Users can visit our site anonymously. • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

2.3.8 CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following: • Not use false or misleading subjects or email addresses. • Identify the message as an advertisement in some reasonable way. • Include the physical address of our business or site headquarters. • Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly. • Allow users to unsubscribe by using the link at the bottom of each email. • If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected]. and we will promptly remove you from ALL correspondence.

2.3.9 Acceptance of these Conditions We assume that all Visitors of our website have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website. We reserve the right to change our privacy policy as necessity dictates. Continued use of Secret Bay website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.

3. Drift Secret Bay uses Drift as its chat provider. Drift, as a Data Processor, collects and stores a minimum of Personal Data as instructed by Secret Bay, the Data Controller, for the purposes of delivering the Drift Services. View Drift’s Terms & Conditions here.

4. For Further Information If you have any further questions regarding the data Secret Bay collects, or how we use it, please feel free to contact us by email at: [email protected].

Last Updated on 2019-05-09

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