Important information: COVID-19

GEMS Holdings Ltd. and its properties – Secret Bay, The Residences at Secret Bay, Fort Young Hotel & Dive Resort and Tibay Villas – have implemented proactive measures related to Coronavirus (COVID-19) to promote a safe and secure environment for our clients and guests.

Current Status

On March 22, 2020, Dominica recorded it’s first imported case of COVID-19. Like many countries across the globe, the Government of Dominica immediately made the difficult but necessary decision to close our borders to all non-essential travel for 21 days (until April 20) and to institute broad social distancing, quarantine and treatment protocols proven to mitigate the spread of the virus. The country and its people remain hopeful and confident that our local authorities and health care professionals have taken every precaution to contain the spread of COVID-19 in our community.

Our doors remain open as we innovate across all areas of our business to provide an ongoing service to our clients in support of the local community. We’re proud to have recently launched Koudmen Kitchen, an initiative to feed Dominica’s frontline COVID-19 health care professionals.

Our hearts and thoughts go out to the people who have been affected by this unprecedented global event and we appreciate the healthcare workers, local and global communities, and governments around the world who are on the frontline fighting to contain this coronavirus.

We look forward to welcoming our guests back soon. Until we meet again, please enjoy some videos about how to bring a part of the Secret Bay’s six-star experience to your home. As always, sending you serenity from Secret Bay.

Precautionary Measures

Rest assured that the wellbeing, health and comfort of our clients and employees is of paramount importance. We continue to closely monitor the Centers for Disease Control & Prevention, Pan-American Health Organization and World Health Organization statements regarding COVID-19. Our properties are following the recommended guidelines from these established medical institutions, along with our local health authorities.

We are confident our properties are operating safely on behalf of our clients and associates and will continue to work closely with and abide by the guidelines provided by WHO, PAHO, CDC and local health authorities.

Travel News

On April 6, 2020, Robb Report published this story titled “12 Spectacular Hotel Hideaways That Embrace the Power of Solitude”

On March 13, 2020, Madamenoire published this story titled “5 Quieter Caribbean Islands To Escape To Now”.

On March 13, 2020, Conde Nast Traveler published this story titled “We Still Believe in Travel”.

On March 4, 2020, Travel Pulse reported that travelers are wise to take the COVID-19 outbreak seriously, but there are a handful of facts to consider before canceling any travel plans or ruling out travel entirely. Read the full story here.

On March 3, 2020, published this common-sense guide to travel in the age of COVID-19.

We hope to serve as a welcome escape from the current stresses of everyday news and life. We look forward to welcoming you to the Caribbean’s “Nature Island.” Please don’t hesitate to contact us with questions or concerns.

Cancellation Policy

In light of evolving advisories on global travel, in general, we have adapted our cancellation policy to provide our customers with the flexibility to book with confidence. Book and travel up to April 9, 2021 with penalty-free changes up to seven days prior to arrival. Should your vacation plans change, you have the option to re-book within 12 months of your original travel dates (excluding the Great Escape period from December 18, 2021 to January 7, 2022) with your full reservation deposit applied to your new reservation. For more information or to speak with Secret Bay’s Travel Concierge, please contact our reservations team by email [email protected] or telephone +1 767 4454444.

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